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FAQs
Can’t find what you’re looking for? Call 01727 537553 or email [email protected].
Online at any time, or call us on 01727 537553. Online is quickest, and new customers get 20% off their first booking online.
Book online for the first time and 20% comes off automatically at checkout. It’s an online exclusive and excludes special offers, memberships and bundles.
About 10 minutes before your booking, so we can show you around and your full session is yours.
You can cancel or change your booking up to 48 hours before your appointment.
Yes. We recommend float first, then sauna, then massage. We’ll give you a robe to move between rooms.
Most people float without clothes, as the room is completely private. Swimwear is fine if you prefer.
Just yourself. We provide towels, earplugs and flip flops.
Our pools are open, with no lid and no pod, in a spacious private room. You can sit up or get out whenever you like.
Yes. The high salt content stops bacteria growing, and the water is filtered and sanitised between every session.
Yes, and many people do. The water keeps you supported the whole time.
Infrared warms you directly rather than heating the air, so it runs at a gentler 50–60°C and many people find it easier to stay in for longer.
A slow, gentle warmth that builds over the session. Most people find it deeply relaxing.
Many of our regulars come once or twice a week. Sauna Wellness gives you two sessions a month plus 30% off any extra ones.
It’s generally suitable for healthy adults. If you have a medical condition or take medication that affects how you handle heat, check with a healthcare professional first. If you are pregnant, think you may be pregnant, or are breastfeeding, please seek advice from your GP or healthcare professional before using the infrared sauna.
Ten treatments: full body (60 or 90 minutes), back, Deep Warmth with lava shells, leg rescue, upper body anti-stress, stretch, ultimate stretch and recovery, and pregnancy. See all prices
No. Undress to whatever you’re comfortable with. You’ll be covered with towels throughout.
It should feel comfortable. Tell your therapist if you’d like more or less pressure at any point.
Many people come monthly or every two weeks. A Massage membership makes that easy and saves money.
Up to £680 a year compared with paying as you go, plus money off everything else you book. Compare memberships
No. On monthly memberships, each month’s sessions need to be used that month. Annual memberships give you all of the year’s credits as soon as you buy.
Monthly memberships have a three-month minimum term.
Speak to us in the centre and we’ll sort it out for you.
Book in centre or call us on 01727 537553. Member sessions can’t be booked online.
Your discount is applied automatically when you book extra sessions or other services as a member.
No. Memberships are personal to the member and can’t be shared.
Couples Float (£75 for two) and Couples Sauna (£37 for two).
Yes. A Couples Float is two of you in the same pool.
Online, where it’s emailed instantly to you or straight to the person you’re treating, or in person at reception. Gift vouchers
12 months from the date of purchase.
Book online and enter your voucher code at checkout, or call us and we’ll book you in.
Floating and pregnancy massage (from the second trimester onwards) are often very welcome during pregnancy. Please speak to your midwife or GP first, and let us know when you book. If you are pregnant, think you may be pregnant, or are breastfeeding, please seek advice from your GP or healthcare professional before using the infrared sauna.
If you have epilepsy, a heart condition, low or high blood pressure, or anything you’re unsure about, check with your GP before booking and tell us when you arrive.
Salt water can sting freshly shaved skin, so avoid shaving on the day of a float. New tattoos need to be fully healed.
You need to be 18 or over to book. Under 18s can use our float and massage services if a parent or guardian is with them at all times.
We have a lift in the centre, and our massage beds can be lowered right down to make getting on and off easier. Call us before your visit if there’s anything else we can do.
Call us before your visit on 01727 537553 and we’ll talk through what would help.
Everything you need to know before your first visit.