Website Terms of Use
Last Updated: 02/04/2026
1. Introduction
Being (Herts) Limited is a company registered in England and Wales under company number 17023067 with its registered office at 1st Floor 87-89 High Street, Hoddesdon, England, EN11 8TL and registered VAT number GB 260515429 trading as ‘being’. (“we”, “us”, or “the Company”).
This website is accessible at:
visitbeing.com
and includes all associated pages and content (“this site”).
By accessing or using this site, you agree to comply with and be bound by these Website Terms of Use.
2. Agreement to Terms
These Website Terms of Use form a legally binding agreement between you and the Company governing your use of this site. If you do not agree, you must not use the site.
3. Privacy
Your use of this site is also governed by our Privacy Policy, available at:
https://visitbeing.com/privacy-policy/
This policy is incorporated into these Terms by reference.
4. Legal Capacity
You must be at least 18 years old to use this site or place orders.
By using this site, you confirm that you meet this requirement. If a minor enters into a transaction, the Company reserves the right to recover any resulting losses from their parent or guardian where permitted by law.
5. Use of the Website
5.1 Prohibited Conduct
You must comply with the rules outlined in Schedule 1.
5.2 Breaches
If you breach these Terms, we may, without notice and to the extent permitted by law:
- Suspend or terminate your access
- Refuse to provide services
- Remove or restrict access to content
6. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company and its officers, employees, and agents from any loss, liability, or expense arising from:
- Your use of the site
- Your breach of these Terms
- Any content you submit
- Any unlawful or negligent conduct
7. Accounts and Registration
7.1 Registration
Some areas of the site may require account registration.
7.2 Account Security
You are responsible for:
- Keeping your login details confidential
- All activity carried out under your account
You must notify us immediately of any unauthorised use.
7.3 User Information
You must provide accurate and up-to-date information, including:
- A valid email address
- Billing and contact details
7.4 Multiple Accounts
Only one account per individual is permitted unless otherwise authorised. Automated registrations are prohibited.
7.5 Approval
We may accept or reject any registration request at our discretion.
8. Orders
8.1 Order Process
Placing an order constitutes an offer to purchase. Orders are only processed after:
- Full payment is received
- Verification checks are completed
8.2 Acceptance
A contract is formed when we:
- Confirm acceptance of your order in writing; or
- Begin providing the services or deliver digital content
8.3 Company Rights
We reserve the right to:
- Cancel or refuse orders
- Withdraw services
- Amend site content
9. Memberships
Where applicable:
- Memberships may include minimum commitment periods
- Billing may be weekly or monthly
- Credits may expire and are non-transferable
Pausing and cancellation terms will be clearly stated at the point of purchase and form part of your contract.
10. Pricing and VAT
- All prices are listed in GBP (£) unless stated otherwise
- Prices include Value Added Tax (VAT) where applicable
- Prices may change prior to order confirmation
11. Payments
11.1 Payment Methods
Payments may be processed via secure third-party providers.
11.2 Third-Party Providers
Payments are subject to the terms and privacy policies of those providers.
11.3 Cards
We accept major debit and credit cards. Additional fees may apply where disclosed.
12. Consumer Rights and Refunds
Nothing in these Terms affects your statutory rights under UK consumer law, including:
- The Consumer Rights Act 2015
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Where applicable, you may have rights to:
- Cancel certain contracts within 14 days
- Receive refunds, repairs, or replacements
13. Security
We take reasonable steps to protect your information. However, we are not responsible for losses caused by unauthorised access unless required by law.
We may request verification information to prevent fraud.
14. Intellectual Property
14.1 Ownership
All content on this site (“Proprietary Content”) is owned by or licensed to the Company.
14.2 Restrictions
You must not:
- Copy, distribute, or reproduce content
- Use content for commercial purposes without permission
14.3 Limited Licence
You may use the site for personal, non-commercial purposes only.
14.4 Trademarks
All trademarks, branding, and logos are the property of the Company or its licensors.
15. User Content
By submitting content, you:
- Confirm you have the right to do so
- Grant us a non-exclusive, worldwide, royalty-free licence to use it
We may remove or modify content at our discretion.
16. Copyright Complaints
If you believe your copyright has been infringed, please contact us with full details. We will investigate and respond in accordance with applicable law.
17. Disclaimers
To the extent permitted by law:
- The site is provided “as is”
- We do not guarantee uninterrupted or error-free access
Nothing excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
18. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
- Indirect or consequential losses
- Loss of profit, business, or data
Our total liability shall not exceed the amount paid by you for the relevant services, unless otherwise required by law.
19. Release
You use this site at your own risk, subject to your statutory rights.
20. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control.
21. General Provisions
21.1 Interpretation
Standard rules of legal interpretation apply.
21.2 Communications
We may contact you via email or your account.
21.3 Assignment
You may not transfer your rights without consent. We may assign our rights at any time.
21.4 No Waiver
Failure to enforce a right does not waive it.
21.5 Severability
If any provision is invalid, the remainder remains in effect.
21.6 Changes
We may update these Terms at any time. Continued use indicates acceptance.
22. Governing Law
These Terms are governed by the laws of England and Wales.
You agree that the courts of England and Wales shall have jurisdiction, although you may also have rights to bring proceedings in your local jurisdiction if required by law.
Schedule 1 – Prohibited Conduct
You must not:
- Interfere with the operation of the site
- Use automated systems (bots, scraping tools)
- Introduce viruses or malicious code
- Engage in unlawful, fraudulent, or misleading conduct
- Send spam or unsolicited communications
- Copy or exploit content commercially
- Impersonate others
- Upload offensive, illegal, or infringing material
- Damage the Company’s reputation
Privacy Policy
This webpage sets out when and how we use your personal information that you or others provide to us.
Who We Are
We are Being (Herts) Limited, an English company registered with company number 17023067.
Our registered address 1st Floor, 87-89 High Street, Hoddesdon, England, EN11 8TL (“Being”).
How do you use my data?
When you visit us in a wellness centre
When you visit us and purchase a service or product from us in a wellness centre, we will use your personal information to complete your purchase. The details we collect from you will include your name, address, payment and other contact details.
To complete your purchase, we share your personal information with our subcontractors who are involved in the purchase process, such as payment providers, as well as credit reference agencies who we use to assess fraud, credit and/or security risks.
We need to process your personal information in this way to enter into and perform the contract for the item you have purchased from us.
When you phone us or email us
When you phone us or send us an email, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to confirm whether a particular product is available, or explain how our delivery or returns process works. This information will also be shared with our subcontractors we use to provide our customer support system, but they only ever use your information for the specific purposes of providing our customer support services.
We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.
When you have expressed an interest in receiving more information
If you have opted in via our stores, website or over the telephone to receive marketing communications from us, we will handle your personal information (such as your name, email address, postal address and telephone number) to provide you with marketing communications in line with any preferences you have told us about.
When we send you marketing emails, we rely on your consent to contact you for marketing purposes. Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them.
You are not under any obligation to provide us with your personal data for marketing purposes.
You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at unsubscribe@visitbeing.com or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.
If our business is sold:
We will transfer your personal information to a third party:
- if we sell or buy any business or assets, we will provide your personal information to the seller or buyer (but only to the extent we need to, and always in accordance with data protection legislation); or
- if Being or the majority of its assets are acquired by somebody else, in which case the personal information held by Being will be transferred to the buyer.
We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the relevant seller or buyer of our business may not be able to provide services to you.
In some circumstances we may also need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation.
What About Technical Information and Analytics?
Information we collect about you: When you visit our site we will automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
- information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
Information we receive from other sources: We are also working closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.
We will combine the information you provide to us with information we collect about you.
Where Is My Data Stored?
The data that we collect from you will be stored in a location within the EU.
All information you provide to us is stored on our secure servers or those of our third party data storage providers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You must not share your password with anyone.
How long do we retain your data for?
Where you have purchased goods from us, we will retain your data for a period of 7 years for legal purposes, to ensure that we are able to assist you should you have any questions, feedback or issues in connection with a product you have purchased from us or if any legal issues arise.
Where we have used your personal information to contact you for marketing communications:
- we will contact you at least every 2 years to ensure you are happy to continue receiving electronic communications; or
- every 5 years to ensure you are happy to continue receiving postal and telephone communications from us.
If you tell us that you no longer wish to receive marketing communications from us, we promise to stop sending them to you.
Where we have processed your data for any other reason (such as where you have contacted us with a question in connection with potentially purchasing a product) we will retain your data for 3 years.
Your right to object under data protection laws
You have the right to object to us handling your personal information when:
- we are handling your personal information based on our legitimate interests (as described in the “How do you use my data” section above). If you ask us to stop handling your personal information in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your personal information should continue; or
- for marketing purposes. If you ask us to stop handling your personal information on this basis, we will stop.
What are my rights under data protection laws?
You have various rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is by email at hello@visitbeing.com.
Right of access
You are entitled receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information.
You also have the right to access your personal information which we are handling.
Right to rectification
You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.
Right to restriction
You can restrict our processing of your personal information where:
- you think we hold inaccurate personal information about you;
- our handling of your personal information breaks the law, but you do not want us to delete it;
- we no longer need to process your personal information, but you want us to keep it for legal reasons; or
- where we are handling your personal information because we have a legitimate interest (as described in the “How We Use Your Data” section above, and are in the process of objecting to this use of your personal information.
Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.
Right to data portability
Where we are handling your personal information because there is a contract between us or we are relying on your consent, you have the right to receive the personal information we hold about you in a structured, standard machine readable format and to send this to another organisation controlling your personal information.
Right to erasure
You have the right to require us to erase your personal information which we are handling in the following circumstances:
- where we no longer need to use your personal information for the reasons we told you we collected it for;
- where we needed your consent to use your personal information and you have withdrawn your consent;
- when you object to our use of your personal information and we have no compelling reason to carry on handling your personal information;
- if our handling of your personal information has broken the law;
- when we must erase your personal information to comply with a law we are subject to.
Right to complain
You have the right to lodge a complaint with the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.
What about websites we link to?
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates.
Our site connects you to different websites. If you follow a link to any of these websites or use our services, please note that you have left our site and these websites have their own privacy policies.
We do not accept any responsibility or liability for these policies or websites. Please check their policies before you submit any personal information to these websites.
When will you change your privacy policy?
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or post.
Please check back frequently to see any updates or changes to our privacy policy.
How do I contact you with feedback?
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@being-group.com
This privacy policy was last updated on 18/02/2026
Centre Guidelines
Gift Cards
- Gift vouchers purchased may only be redeemed in the business(s) of purchase.
- Gift vouchers may be partially redeemed and the balance used at a later date, provided before expiry.
- Gift vouchers may be redeemed alongside cash and / or other accepted payment methods.
- Gift vouchers are not be redeemed for retail purchases unless explicitly stated at the time of purchase.
- Gift vouchers are valid for a period of 5 years from the date of purchase. The purchase contract is concluded with the service provider.
- In case of payment by credit card or other accepted payment methods, the contract is already concluded with the payment instruction by the customer.
- being reserves the right to correct the balance of a Gift Card if an accounting or clerical error is identified
- The voucher will be directly delivered by email to the specified recipient’s email address after the payment concludes, in a printable or presentable format containing details of the voucher amount, the voucher ID, an optional personal note, a barcode, the validity period, and contact details of the service provider it can be redeemed at.
- Gift vouchers cannot be exchanged for cash.
Packages Terms and Conditions
1. Definitions
- “Centre”, “we”, “us”, or “our” – The being wellness centre where you purchase or redeem your package.
- “You” or “your” – The person who purchases or is authorised to use the package.
- “Package” – Any prepaid bundle of services, including Value Packs, Single Credits, Combination Packs, Employee Wellness Packs, or Intro Packs, granting access to treatments at a Centre.
2. Acceptance of Terms
- By purchasing or using a Package, you agree to these Terms and Conditions and being’s Privacy Policy.
- Local centre rules may apply; if there is any conflict, these Terms take precedence except where UK consumer law provides stronger rights.
3. Types of Packages
- Value Packs – 5 or 10 sessions for Flotation, Sauna, or Massage.
- Single Credits – One-off session credits for Flotation, Sauna, or Massage.
- Combination Packs – Bundles including two or more types of services.
- Intro Packs – Promotional starter packages.
Note: Availability, inclusions, and pricing may vary by centre. Packages that meet the legal definition of a “gift voucher” will follow UK law regarding expiry (currently a minimum of 5 years in England and Wales, unless otherwise stated).
4. Redemption and Use
- Packages are redeemable for the services specified. If a service is unavailable, you may exchange it for an equivalent or higher value service.
- Packages may be used at participating centres, subject to appointment availability and local policies.
- Packages cannot be exchanged for cash, other vouchers, or products unless explicitly stated.
- Any unused sessions remain valid until the expiry date.
5. Validity and Expiry
| Package Type | Validity from Purchase |
|---|---|
| Intro Pack | 90 days |
| 5× Value Pack | 90 days |
| 10× Value Pack | 90 days |
| Single Credit | 90 days |
- Expiry may be extended if required by law or due to exceptional circumstances (e.g., illness, centre closure).
- Expired packages cannot be redeemed, except where statutory rights apply.
- It is your responsibility to use the package before expiry. The Centre may provide reminders if you have opted in.
6. Booking Rules
- All services must be booked in advance.
- Standard cancellation and rescheduling rules apply; fees may be charged for late cancellations or no-shows.
- Some combination packages require all sessions to be booked within the same visit.
7. Limitations
- Packages are non-transferable and non-refundable, except where UK consumer law allows.
- Packages cannot be gifted, split, or combined with other promotions unless stated.
- Cannot be used on public holidays; weekend bookings may incur a surcharge.
- Misuse, fraud, or breach of these Terms may lead to suspension or cancellation.
8. Changes to Services or Pricing
- Centres may adjust service offerings or prices.
- If a service in your Package is no longer available, you will be offered an equivalent or higher value alternative, or a refund where required by law.
- The number of sessions purchased is guaranteed; the future session value is not.
9. Fraud and Verification
- Packages may be suspended or cancelled if fraud is suspected.
- Centres may request identification or other information to verify purchases.
- Errors in session balances will be corrected, with notification provided.
10. Consumer Rights
- Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or other applicable UK law.
- If a service is defective or not as described, you may be entitled to a repair, replacement, refund, or compensation.
11. Changes to Terms
- We may update these Terms from time to time.
- Changes will not negatively affect your rights for packages already purchased, except as required by law or with your agreement.
13. Governing Law
- These Terms are governed by the laws of England and Wales (or the applicable UK nation where the Centre operates).
- UK courts have non-exclusive jurisdiction.
- Statutory rights take precedence over conflicting Terms.
14. Health and Safety
- Some services may not be suitable for all customers.
- You must disclose relevant health conditions before booking.
- Staff may refuse treatment if unsafe or contraindicated.
